At BeautyCharms.pk, we are committed to providing high-quality products and ensuring customer satisfaction. Our refund and return policy is designed to be fair to both our customers and our business, balancing transparency and convenience with clear guidelines.

1. Recording an Unboxing Video

• To qualify for a refund or return, customers must provide a complete unboxing video from start to finish that clearly shows the packaging, product, and any visible issues. This video serves as proof in case of any defect or damage.
• If a customer is unable to provide an unboxing video, we will not be able to process any return or refund requests.

2. Conditions for Refund and Return

• Returns or refunds are only possible in cases where the product is defective or damaged at the time of delivery.
• If customers receive a defective or damaged item, they must contact us within 3 days of delivery with the unboxing video as evidence.

3. Non-Eligibility for Refund or Return

• If a customer is dissatisfied with a product’s results or effectiveness, this does not qualify for a refund or return.
• We encourage customers to reach out to us for guidance on how to use our products correctly to achieve the desired results. Our team is available to provide tips, usage instructions, and advice to maximize the product's benefits.
• Items purchased on sale are not eligible for a refund or return.

4. Return Shipping Costs

• For approved returns or exchanges, customers are responsible for return shipping costs unless the return is due to our error (defective, damaged, or incorrect item).
• We recommend using a trackable shipping service for returns to ensure the safe return of items.

5. Refund Process

• If a return is approved, we will process the refund within 14 business days after receiving and inspecting the returned item.
• Refunds will be issued in the original payment method or as store credit, depending on customer preference.

6. Exchanges

• Exchanges for the same item are allowed only if the product is damaged or defective and will require an unboxing video as proof.

7. Customer Assistance

• Our customer support team is available to assist with any questions regarding product use or issues. We are committed to ensuring that you get the best experience and results from our products.
• For any assistance or guidance, please contact us at +92-333-0426011.

8. Policy Updates

• BeautyCharms.pk reserves the right to update or modify this policy at any time. Changes will be posted on our website, and customers are encouraged to review our policy regularly.

Note: By purchasing from BeautyCharms.pk, you agree to the terms and conditions of this refund and return policy.